Our Money-Back Guarantee

We back every order with a 100% money-back guarantee, subject to the terms below.

If we fail to deliver the service as described and agreed at the point of purchase, you are entitled to either a replacement or a full refund.

What This Guarantee Covers

 

This guarantee applies only where one of the following conditions is met:

  • The service delivered materially differs from the service purchased

  • The agreed deliverables are not provided

  • The work delivered is objectively unusable for its stated purpose

  • We confirm that an issue cannot be reasonably resolved through replacement or correction

In these cases, we will offer:

 

  • A replacement of equivalent value, or

  • A full refund, at our discretion

What This Guarantee Does Not Cover

 

This guarantee does not apply in any of the following situations:

  • The service has been delivered as specified

  • The client is dissatisfied with outcomes, including rankings, traffic, conversions, revenue, or authority

  • The work has been approved, published, or used without issue

  • Delays or issues caused by missing information, late responses, or changes after ordering

  • Subjective preferences where the agreed criteria have been met

  • Third-party actions outside our control, including website changes, algorithm updates, or platform policies

SEO and link building are variable by nature, and results are not guaranteed.

Timeframe for Claims

 

Any request for a refund or replacement must be made within 7 calendar days of delivery.

 

Requests made after this period will not be considered.

How to Make a Claim

 

To request a refund or replacement, email:

enquiries@bigfatlinks.com

Include:

  • Your order number

  • A clear explanation of which deliverable was not met

 

We will review the request and respond within 5 working days.

Final Decision

All refund and replacement decisions are made solely by Big Fat Links Ltd based on the terms above.

Our decision will be final.

Our Commitment

We stand behind our work and aim to resolve genuine issues fairly and quickly.
If we get something wrong, we will fix it.

 

That’s our guarantee.